Privacy Policy

1. Introduction

ec777 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at ec777.vip. This Privacy Policy describes how ec777 collects, processes, stores, shares, and protects the personal information of individuals ("you", "the User", "the Player") who visit, register with, or otherwise interact with the ec777 platform.

By registering an account with ec777 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must discontinue use of the ec777 platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document. This policy applies to Pakistani users and all other users of the ec777 platform globally.

2. Data We Collect

ec777 collects personal data in two primary ways: information you provide directly to us, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Registration data: full legal name, date of birth, email address, residential address, phone number, and username;
• Identity verification documents: copies of government-issued identity documents (e.g., CNIC, passport) and proof of address, collected as part of our KYC (Know Your Customer) obligations;
• Payment information: mobile wallet account references (JazzCash, Easypaisa), bank account details, and cryptocurrency wallet addresses used for deposits and withdrawals. ec777 does not store full card numbers or sensitive payment authentication data;
• Communications: records of your interactions with ec777 customer support, including live chat transcripts, email correspondence, and any feedback submitted to us.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs;
• Usage data: pages visited, time and duration of visits, games played, betting history, session data, and feature interactions within the ec777 platform;
• Cookie data: as described in Section 5 of this policy.

3. How We Use Your Data

ec777 uses your personal data only for the purposes set out below. We do not use your data for purposes incompatible with those for which it was originally collected without first obtaining your consent.

• Account management: to register, verify, maintain, and secure your ec777 account;
• Service delivery: to provide access to casino games, sports betting, live dealer tables, and all other platform features;
• Payment processing: to process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other accepted methods;
• Identity verification and fraud prevention: to comply with KYC and anti-money laundering (AML) obligations, detect and prevent fraudulent activity, and protect the integrity of the ec777 platform;
• Customer support: to respond to your queries, complaints, and requests through ec777's 24/7 support channels;
• Responsible gaming: to monitor gameplay patterns, identify potential problem gambling indicators, and apply responsible gaming tools where appropriate;
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the ec777 user experience;
• Legal compliance: to comply with applicable legal and regulatory obligations, including reporting requirements.

4. Legal Basis for Processing

ec777 processes your personal data on one or more of the following legal bases:

• Contractual necessity: processing required to perform our contract with you (i.e., to provide the ec777 platform and associated services);
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC, AML, and data protection requirements;
• Legitimate interests: processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests;
• Consent: where we rely on your consent for specific processing activities (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

ec777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how users interact with the site. The following categories of cookies are used:

• Strictly necessary cookies: essential for the platform to function, including session authentication and security tokens. These cannot be disabled without disrupting platform functionality;
• Performance and analytics cookies: collect anonymous data about how visitors use ec777, helping us identify errors and improve the platform experience;
• Functional cookies: remember your preferences (e.g., language, game lobby settings) to personalise your ec777 experience;
• Fraud prevention cookies: assist in detecting and preventing fraudulent login attempts and suspicious activity on the ec777 platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ec777 platform, including the ability to log in and maintain a session.

6. Data Sharing & Disclosure

ec777 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Service providers: trusted third-party companies that assist in operating the ec777 platform, including payment processors, identity verification providers, fraud detection services, and customer support infrastructure. These parties are contractually bound to process your data only on ec777's instructions and in accordance with applicable data protection standards;
• Game providers: licensed game studios whose titles are hosted on ec777 may receive limited technical and session data necessary to deliver their games. They are not provided with your full identity or financial data;
• Regulatory and law enforcement authorities: where required by law, court order, or regulatory requirement, ec777 may disclose personal data to competent authorities. We will notify you of such disclosures where legally permissible;
• Business transfers: in the event of a merger, acquisition, or asset sale affecting ec777, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

7. Data Retention

ec777 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and accounting obligations. In practice, this means:

• Account and identity data is typically retained for a minimum of 5 years following account closure, in compliance with AML and KYC regulatory requirements;
• Transaction records are retained for a minimum of 5 years from the date of each transaction;
• Customer support communications are retained for a period of 3 years from the date of the interaction;
• Technical and usage data may be retained in anonymised or aggregated form indefinitely for analytical purposes.

When your data is no longer required for the purposes outlined in this policy and no legal retention obligation applies, it will be securely deleted or anonymised.

8. Data Security

ec777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ec777's servers;
• Encrypted storage of sensitive account and financial data at rest;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and monitoring for anomalous activity;
• Optional two-factor authentication (2FA) for your ec777 account login.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. If you become aware of any security incident affecting your ec777 account, please contact our support team immediately via live chat.

9. Your Rights

Subject to applicable law, you may have the following rights with respect to your personal data held by ec777:

• Access: the right to request a copy of the personal data ec777 holds about you;
• Correction: the right to request correction of inaccurate or incomplete personal data;
• Deletion: the right to request deletion of your personal data, subject to any legal retention obligations that override this right;
• Restriction: the right to request that ec777 restricts its processing of your personal data in certain circumstances;
• Objection: the right to object to processing based on legitimate interests;
• Data portability: the right to receive your personal data in a structured, machine-readable format where technically feasible.

To exercise any of the above rights, please contact ec777 support via live chat or by email at [email protected]. We will respond to all valid requests within a reasonable timeframe. Requests may be subject to identity verification before we can act upon them.

10. Children's Privacy

The ec777 platform is strictly intended for individuals aged 18 years and above. ec777 does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. 18+

If you believe a minor has registered an account with ec777, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Links

The ec777 platform may contain references to third-party services (for example, payment processors or game providers). ec777 is not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ec777 platform.

12. Changes to This Policy

ec777 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via their registered email address or through a prominent notice on the ec777 platform. The "Last updated" date at the top of this page will always reflect when changes were most recently made. Your continued use of the ec777 platform following any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ec777's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the ec777 platform
• Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within a reasonable timeframe consistent with our legal obligations.